Salesforce contact center for consumer brands
ReDEFY builds contact centers for consumer brands on Agentforce Contact Center, Service Cloud, and Data Cloud. AI agents work the post-purchase contact end to end, grow the order or resolve the claim, and hand anything needing judgment to a person who already has the full context. Two motions, one platform, live in weeks.
Sub-verticals
- DTC Brands - Turn your contact center from a cost center into a revenue engine.
- Appliance Brands - Resolve more, faster, without growing your team.