Industrial Gas
Your trucks are rolling, your cylinders are somewhere, and your reps are quoting from memory.
Industrial gas distribution runs on relationships, route knowledge, and thousands of assets in constant motion. ReDEFY brings sales, service, tank tracking, compliance, and customer communication onto one Salesforce platform — so your team stops working around the system and starts working inside it.
We know your world
Gas distribution is an asset-heavy, regulation-heavy, relationship business.
You move compressed gases, welding supply, and specialty products to thousands of locations — and the operational complexity outgrows every tool you bolt together. These are the problems we hear in every first conversation.
- Cylinders and bulk tanks are your most expensive assets, and right now nobody can tell you exactly where they all are, how long they have been on-site, or which ones are overdue for testing.
- Pricing is a web of contract tiers, delivery surcharges, hazmat fees, and volume breaks that lives in spreadsheets or tribal knowledge — and every mis-quote costs margin or trust.
- Hazmat compliance, DOT cylinder requalification, SDS tracking, and safety certifications create a constant documentation burden that one missed form turns into a regulatory event.
- Delivery scheduling across bulk routes, cylinder exchanges, and emergency fills is stitched together with calls, texts, and whiteboards — and customers still do not know when to expect the truck.
- Your ERP handles inventory and billing, your CRM handles contacts, and neither talks to the other — so your team re-keys data and decisions are made on yesterday's numbers.
- Customers cannot check balances, reorder, or track deliveries without calling in, and your service team spends half the day answering questions the customer should be able to answer themselves.
None of these are technology problems in isolation. They are connected operational problems that need a connected platform. That is what we build.
Tank & Cylinder Management
Know where every asset is, who has it, and when it is due back.
We build a complete asset lifecycle on Salesforce — from fill and dispatch through customer possession to return, requalification, and refill. Every cylinder and bulk tank gets a record tied to the customer, the location, and the delivery route. Your team sees real-time counts by product, by site, by route. Demurrage charges calculate automatically. Requalification dates surface before they expire, not after. And when a customer calls asking “where is my order,” the answer is one click away instead of three phone calls deep.
Contract & Pricing Automation
Quote the right price the first time, every time.
Industrial gas pricing is not simple. Volume tiers, delivery surcharges, cylinder rental fees, hazmat handling charges, contract escalators, and customer-specific agreements stack on top of each other — and a mistake in any layer costs you margin or credibility. We configure Salesforce CPQ to handle the full complexity: contract-level pricing that flows to every quote and order, automatic surcharge calculation, renewal workflows with built-in escalation logic, and approval chains that protect margin without slowing the rep down. Your salespeople quote from the system, not from memory.
Compliance & Safety Tracking
Stay ahead of the audit, not behind it.
DOT requalification schedules, hazmat shipping documentation, Safety Data Sheets, driver certifications, customer site requirements — the compliance surface in industrial gas is wide and unforgiving. We build it into the workflow so your team does not have to remember it.
- ●Cylinder requalification dates tracked per asset with automated alerts before expiry
- ●Hazmat documentation auto-generated and attached to every qualifying shipment
- ●SDS records linked to products and accessible from the customer portal
- ●Driver certification and training records with renewal tracking
- ●Full audit trail on every asset movement, customer interaction, and compliance event
Multi-Language Support
Your workforce and your customers speak more than one language.
Welding supply counters, delivery confirmations, safety documentation, and customer portals all need to work in the language your people actually use. We configure Salesforce's multi-language capabilities across every touchpoint — internal screens for drivers and warehouse staff, external portals for customers, and compliance documents that meet local regulatory language requirements. No one should miss a safety alert because it was in the wrong language.
Built on Salesforce
Proof
One order, three systems, zero re-keying.
Here is what a single delivery looks like when everything is connected. No spreadsheets passed between departments, no phone calls to confirm what happened, no data entered twice.
Order placed
Customer orders through the portal or rep places the order in Salesforce. Contract pricing applied automatically.
Tank tracked
Asset assigned to the delivery, route optimized, cylinder history updated — compliance documentation generated.
Delivery confirmed
Driver confirms delivery on mobile, customer gets notification, invoice triggers in ERP, asset location updates in real time.
Ask us to walk through this with your data, your routes, your products. We will show you exactly how it works.
Next step
Bring us your most complex delivery week.
30 minutes. Tell us about the week where everything collides — bulk runs and cylinder exchanges on the same routes, emergency fills stacking up, compliance deadlines hitting, customers calling for ETAs. We will show you how it looks when all of that runs on one platform.
Working session, not a demo
30 minutes, your operations
Request a working session
Tell us about your gas distribution operation and where the complexity hits hardest. We will come prepared.