Waste Management
Routes, customers, and billing on one platform instead of ten disconnected systems.
Missed pickups, billing disputes, and a phone that never stops ringing — your ops team is buried in manual work that should be handled by the platform. ReDEFY brings service, scheduling, billing, and customer communication onto Salesforce with AI, so your team runs the operation instead of chasing it.
30 minutes. Bring your busiest service week. We'll show you what changes.
We know what's burying your ops team.
Haulers, recyclers, and transfer stations run on tight margins and tighter schedules. When your systems can't keep up, the cost shows up everywhere — missed stops, angry customers, billing errors, and a dispatch team that never gets ahead of the day.
- Routes are built in spreadsheets or legacy dispatch software, so every schedule change is manual and missed pickups pile up before anyone knows.
- Customers call to report a missed pickup, check their next service day, or dispute a charge — and your team answers the same questions hundreds of times a week.
- Service orders, route sheets, and container records live in paper or disconnected systems, so the office never has a real-time picture of what happened in the field.
- Billing is reconciled manually against service records, creating disputes that take days to resolve and revenue that leaks on every cycle.
- Drivers don't have a clean way to log exceptions — contamination, overweight containers, blocked access — so the same problems repeat route after route.
- Your CRM, route software, billing system, and customer portal don't talk to each other, so every team works off a different version of the truth.
None of that is a headcount problem. It's a systems problem — and solving it means getting routes, service, billing, and customer communication onto one platform that your whole operation can trust.
Every truck on the right route, every day.
Routes built in spreadsheets break the moment a new customer signs up or a driver calls out. We move your scheduling onto Salesforce Field Service, where routes are optimized by geography, container type, and crew availability — and adjust automatically when the day changes.
Drivers get a mobile-first work order with every stop, exception codes for contamination or access issues, and proof-of-service capture — so dispatch knows what happened before the truck is back at the yard.
When a customer calls about a missed pickup, your team already has the driver's exception log, the GPS record, and the tools to reroute a truck or schedule a recovery — without a single phone call to dispatch.
Resolve the call and the invoice in the same flow.
Most billing disputes start because the service record and the invoice don't match. We tie them together: when a pickup is completed, the service record feeds directly into billing, so charges reflect what actually happened — not what someone keyed in after the fact.
When a customer does call, your agent sees the full service history, the current billing cycle, open work orders, and any exceptions — all on one screen. Disputes that used to take days of back-and-forth close on the first call.
And for the questions that don't need an agent — next pickup date, account balance, service changes — a branded self-service portal handles them 24/7, so your phones quiet down and your team focuses on the work that actually needs them.
Every route, every customer, one platform.
Residential pickups, commercial hauls, roll-off deliveries, and recycling runs all land on one platform — so your operations team stops toggling between systems and starts managing the business from a single view. Every service record, every customer interaction, every invoice tied together.
AI handles the repetitive work your team shouldn't be doing manually: auto-classifying service requests, flagging route exceptions before they become missed pickups, drafting customer communications, and surfacing accounts at risk of churn before the cancellation call comes in.
And because everything is on Salesforce, the data compounds. Every completed route, every resolved case, every billing cycle makes the system smarter — so your operation scales without scaling your back office at the same rate.
Serve every customer in their language.
Your residential customers speak dozens of languages, and a missed pickup is frustrating in any of them. With AI-powered translation across phone, chat, email, and your self-service portal, every customer gets resolved — not just the ones who speak English.
Built on Salesforce.
Field Service · Service Cloud · Experience Cloud · Data Cloud · MuleSoft · Slack · Agentforce · Marketing Cloud
We don't patch together point solutions. We build your entire waste management operation — routes, service, billing, and customer experience — on the platform you already trust, delivered with AI, live in weeks.
Proof
We'd rather show you than tell you.
A residential customer reports a missed pickup through your portal. It becomes a case instantly. The system checks the driver's exception log — blocked driveway — and auto-schedules a recovery stop on tomorrow's route. The customer gets a notification with the new pickup window before they ever pick up the phone. All of it captured, all of it connected, no manual handoffs. We'll run it on your routes. No slides.
Bring us your busiest service week.
Give us 30 minutes and a real stretch of missed pickups, billing disputes, and service calls. We'll show you how much of it resolves automatically, how much never reaches your team, and what your operation looks like when everything runs on one platform.