DTC Brands
Your contact center is a cost center. It should be a revenue engine.
In direct-to-consumer, every email, chat, and call is a chance to save an order, grow it, and win the customer back. ReDEFY makes that happen: AI handles the routine and grows orders on its own, and coaches your people through the moments that make money. On Salesforce, live in weeks.
30 minutes. Bring your busiest support day. We'll show you the revenue hiding in it.
We know where your revenue leaks.
You spent a fortune acquiring these customers. Then every contact after the sale gets treated as a cost to minimize, when it is your best remaining chance to sell more and keep them.
"Where is my order" swallows your team, so the contacts that could grow an order never get the attention.
A customer calls to cancel, and nothing is set up to save the sale before it walks out the door.
Upsell, add-ons, and the right promotion get left on the table because your agents are heads-down clearing a queue.
Customers move between email, chat, and phone and start over every time, which is exactly when you lose them.
Peak seasons and gifting rushes bury you, right when the revenue is highest.
Repeat purchase and loyalty ride on the experience, and inconsistent service quietly costs you the next order.
None of that is a staffing problem. Every one of those contacts is revenue, and right now most of it is slipping through.
AI that handles the routine, and grows the order.
An AI voice agent takes the flood of "where is my order," order changes, and routine questions, across email, chat, and phone, at any volume and any hour. And it does not just answer. It grows the order: it adds the right item, applies the right promotional offer, and moves the sale forward, on its own. The work that used to bury your team becomes revenue that runs itself.
Your people, on every contact that makes money.
When a contact needs a person, a cancellation to save, a big order, a loyal customer, it escalates to a human who already has the full context of everything the AI just did. The customer never starts over. And your agent is coached in the moment: the right promotion, the loyalty offer, the save. They take the order and the payment securely on the call, PCI compliant, and finish it as a sale, not just a closed ticket.
Catch the customer before they cancel.
The most valuable call you get is the one where a customer is about to leave. It is also the one you are least set up to win, because by the time a person realizes what is happening, the customer has already made up their mind.
The system reads sentiment in real time. The moment a customer's tone turns, the frustration and hesitation that come right before a cancellation, it routes them to a person who can save the relationship, with the full context of what went wrong already in front of them. No hold, no re-explaining, no handing an angry customer to someone starting from zero.
Every save is revenue you were about to lose, and margin you already paid to acquire. This is the part of the contact center that pays for the rest.
One platform. Responds to the customer, and speeds the work behind the call.
Every call is recorded and transcribed in real time on the same platform your agents work in, with sentiment on every conversation. Nothing lives in a separate system to reconcile later.
That matters because the work does not stop at the conversation. On the same platform, in the same moment, AI helps your team handle the middle-office work the call creates: the order change teed up, the return started, the follow-up drafted, the wrap-up written for a quick review instead of from scratch. A call that used to spawn a pile of after-work gets closed in a fraction of the time. Your agents respond to the customer, and the work behind the customer moves faster, in one place.
And because it is all captured on one platform, those conversations show you what actually drives saves and upsells, and help your playbook and your agents keep getting sharper over time.
Sell in every language your customers speak.
Serve and sell to every customer in their own language, across email, chat, and voice, without staffing a separate team for each one. The revenue you are leaving on the table today, simply because you cannot answer in their language.
Built on Salesforce.
Agentforce Contact Center · Agentforce Voice · Service Cloud · Commerce Cloud · Marketing Cloud · Data Cloud · MuleSoft
We don't bolt on someone else's tools. We push the platform you already trust, and we deliver it with AI, so it's live in weeks.
Proof
We'd rather show you than tell you.
A customer calls asking where their order is. The AI voice agent answers, then grows the order with the right add-on and a promotion, on its own. When the customer wants a person, it hands off to an agent who already has the whole conversation in front of them, takes the new order and payment securely, PCI compliant, and closes with a loyalty offer, coached in real time. All of it recorded, transcribed, and read for sentiment as it happens, on voice, email, and chat. We'll run it on your customers. No slides.
Show us your busiest support day.
Give us 30 minutes and a real stretch of WISMO calls, cancellations, and gifting-season chaos. We will show you the revenue hiding in it.